Terms of service

 

Welcome to rawdenimax.shop.

These Terms of Service (“Terms”) govern your access to and use of rawdenimax.shop, including your purchase of products and use of any services, features, content or functionality made available through our website.

Throughout these Terms, “we”, “us” and “our” refer to rawdenimax.shop.

By using our website or placing an order with us, you agree to these Terms together with any other policies that apply to your purchase, including our Privacy Policy, Return and Refund Policy and Shipping Policy.

Nothing in these Terms is intended to exclude, restrict or limit any statutory rights that cannot lawfully be excluded or restricted under applicable UK consumer law.

If you have any questions, please contact:

rawdenimax.shop
Email: info@rawdenimax.shop

1. About Our Online Store

rawdenimax.shop operates an online retail store through which customers can browse and purchase products.

Our store is hosted using Shopify's ecommerce platform. Shopify provides technology that enables us to operate our online store and may process information in connection with providing its services.

Use of rawdenimax.shop is subject to these Terms and all applicable laws and regulations.

2. Eligibility to Use Our Website

By placing an order through rawdenimax.shop, you confirm that:

• You have the legal capacity to enter into a binding contract;

• The information you provide is accurate and complete;

• You are authorised to use the payment method submitted with your order; and

• Your purchase is lawful under applicable law.

If you are under the legal age required to enter into a contract independently, you should use our services only with the involvement of a parent, guardian or other person legally authorised to act on your behalf.

3. Product Information

We aim to describe and display our products accurately.

Product pages may contain information including:

• Product descriptions;

• Images;

• Available sizes or options;

• Materials or characteristics;

• Prices; and

• Availability.

We take reasonable care to ensure that product information is accurate when published.

However, colours and visual appearance may vary depending on your screen, device settings, lighting and other technical factors.

Any minor difference in colour caused solely by screen display does not necessarily mean that a product is defective or incorrectly described.

Nothing in this section limits your legal rights where goods are not as described, not of satisfactory quality or not fit for purpose.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that product.

In rare circumstances, a product may become unavailable after you place an order.

If we cannot supply an ordered product, we will contact you and, where payment has already been taken for an item that cannot be supplied, arrange an appropriate refund.

We reserve the right to discontinue products or change our product range at any time, provided that doing so does not affect rights relating to orders for which a binding contract has already been formed.

5. Prices

Prices displayed on rawdenimax.shop are the prices applicable at the time shown, subject to correction of genuine errors.

Before you complete checkout, you will be given an opportunity to review the price of your order and any other applicable charges.

Where applicable, taxes will be displayed or included in accordance with applicable requirements and the information shown at checkout.

We may change prices at any time, but price changes will not ordinarily affect an order for which a binding contract has already been formed.

6. Pricing Errors

Despite reasonable efforts, a product may occasionally be listed with an incorrect price because of a technical, administrative or other genuine error.

If we discover an obvious pricing error before a binding contract has been formed, we may correct the price and give you the opportunity to place the order at the correct price.

Where a contract has already been formed, any action we take in relation to a pricing error will be subject to applicable consumer law.

Nothing in these Terms permits us to disregard mandatory consumer rights.

7. Placing an Order

To place an order, follow the checkout process on rawdenimax.shop.

Before submitting your order, you will have an opportunity to review relevant information, which may include:

• The products selected;

• Quantities;

• Prices;

• Delivery information;

• Payment details; and

• The total amount payable.

You are responsible for checking the information entered before submitting an order.

Submitting an order constitutes an offer by you to purchase the products in accordance with these Terms.

8. Order Confirmation and Formation of Contract

After you submit an order, we may send an acknowledgement or confirmation to the email address provided during checkout.

An initial acknowledgement that we have received your order does not necessarily mean that your order has been accepted where the communication states that it is only an acknowledgement.

A binding contract will be formed when we accept your order in accordance with the order confirmation and checkout process applicable to your transaction.

We may decline or cancel an order before acceptance for legitimate reasons, including:

• Product unavailability;

• Payment authorisation failure;

• Suspected fraud;

• An obvious pricing or product information error;

• An inability to deliver to the supplied address; or

• A legal or regulatory requirement preventing the transaction.

Where we cancel an order after payment has been taken and you are entitled to repayment, we will arrange an appropriate refund.

9. Payment

You must pay for your order using one of the payment methods made available at checkout.

Payments may be processed by Shopify, payment processors, banks, card networks or other payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be subject to additional terms and fraud-prevention checks imposed by the relevant payment provider.

We are not responsible for delays caused solely by your bank or payment provider, except to the extent that responsibility cannot lawfully be excluded.

10. Fraud Prevention and Order Verification

We may take reasonable steps to verify orders and protect our customers and business against fraud or unauthorised transactions.

We may request additional information where reasonably necessary to verify an order.

We may refuse or cancel an order where we reasonably believe that:

• The transaction is fraudulent;

• Payment information has been used without authorisation;

• Information supplied is materially inaccurate; or

• Processing the transaction would breach applicable law.

Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable data protection law.

11. Shipping and Delivery

Delivery methods, estimated delivery times and applicable shipping arrangements are described in our Shipping Policy and during the ordering process where applicable.

Delivery estimates are estimates unless a specific delivery date has expressly been agreed.

You are responsible for providing an accurate and complete delivery address.

If you discover an error in your delivery details, please contact us as soon as possible at:

info@rawdenimax.shop

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Where applicable UK consumer law establishes rights or remedies relating to delayed or failed delivery, those statutory rights remain unaffected.

12. Risk and Ownership

Risk in physical goods will pass to you in accordance with applicable consumer law.

Where goods are delivered to you through a carrier arranged by us, you will generally not bear the risk of loss or damage while the goods remain in transit before delivery to you or a person you have identified to receive them, except where applicable law provides otherwise.

Ownership of goods may pass once full payment has been received and the goods have been delivered, subject to applicable law.

13. Your Right to Cancel

If you are purchasing as a consumer through our online store, you may have a statutory right to cancel qualifying purchases without giving a reason.

For most eligible online purchases of goods, you generally have 14 days after receiving the goods to notify us that you wish to cancel.

After notifying us, you will generally have a further 14 days to return the goods.

Certain products may be excluded from the statutory cancellation right where an exemption under applicable law applies.

Full information about cancellations, returns and refunds is provided in our Return and Refund Policy.

To exercise a cancellation right, contact:

info@rawdenimax.shop

Nothing in these Terms reduces any cancellation right available to you under applicable law.

14. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Depending on the circumstances, you may be entitled to:

• Cancel an eligible distance purchase;

• Return eligible products;

• Receive a refund;

• Request repair or replacement of faulty goods; or

• Exercise other statutory remedies.

Our policies do not replace or restrict mandatory consumer rights.

15. Faulty, Damaged or Misdescribed Goods

Under applicable UK consumer law, goods supplied to consumers must meet relevant legal requirements.

This includes requirements that goods be, where applicable:

• Of satisfactory quality;

• Fit for purpose; and

• As described.

If you receive a product that is faulty, damaged, incorrect or materially different from its description, please contact:

info@rawdenimax.shop

Your remedies may include a refund, repair, replacement, price reduction or other remedy depending on the circumstances and applicable law.

Nothing in these Terms limits rights available under the Consumer Rights Act 2015.

16. Statutory Consumer Rights

These Terms operate alongside, and do not replace, your statutory consumer rights.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded or restricted, including rights arising under applicable UK consumer protection legislation.

Where there is a conflict between these Terms and a mandatory consumer protection rule, the mandatory legal rule will prevail.

17. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Additional conditions may apply to a particular promotion.

Unless otherwise stated:

• Promotional offers cannot be exchanged for cash;

• A promotion may be subject to eligibility requirements;

• Discount codes must be entered correctly during checkout;

• Promotions may have stated start and end dates; and

• We may withdraw or correct a promotion that has been published in genuine error.

We will not use promotional conditions to unlawfully restrict statutory consumer rights.

18. Customer Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for taking reasonable measures to prevent unauthorised access.

You should contact us if you believe your account has been compromised.

We may suspend or restrict access to an account where reasonably necessary to:

• Protect account security;

• Investigate suspected fraud;

• Prevent abuse of our website; or

• Comply with legal requirements.

19. Acceptable Use of Our Website

You must not use rawdenimax.shop:

• For unlawful or fraudulent purposes;

• To infringe the rights of another person;

• To transmit malicious software or harmful code;

• To interfere with the operation or security of the website;

• To attempt unauthorised access to systems or accounts;

• To scrape, copy or exploit website content unlawfully;

• To submit false or misleading information for fraudulent purposes; or

• In any other way that violates applicable law.

We may take reasonable action to prevent misuse of our website.

20. Intellectual Property

Unless otherwise stated or owned by a third party, content made available through rawdenimax.shop, including text, website design, graphics, store content and other materials, is protected by applicable intellectual property laws.

You may access and use our website for lawful personal shopping purposes.

You may not reproduce, distribute, modify, commercially exploit or otherwise use protected website content without appropriate permission, except where such use is permitted by law.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

21. Third-Party Services and Links

Our website may contain functionality, links or services provided by third parties, including payment providers, shipping services, social media platforms or other technology providers.

Independent third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services merely because our website contains a link to them.

Nothing in this section excludes responsibility that we are legally required to retain.

22. Shopify

Our online store is hosted on Shopify.

Shopify provides ecommerce infrastructure and related services that allow us to operate rawdenimax.shop.

When you interact with our store, Shopify may collect and process personal information as described in applicable privacy documentation and in connection with providing its services.

For further information about how personal information is handled through our store, please review our Privacy Policy.

23. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using rawdenimax.shop, you acknowledge that personal information may be processed as necessary to:

• Operate our online store;

• Process orders and payments;

• Deliver products;

• Provide customer service;

• Prevent fraud;

• Comply with legal obligations; and

• Perform other activities described in our Privacy Policy.

Where consent is legally required for particular processing, we will seek that consent as appropriate.

24. Website Availability

We aim to keep rawdenimax.shop available and functioning properly.

However, we do not guarantee uninterrupted access to the website at all times.

Access may occasionally be interrupted because of:

• Maintenance;

• Technical problems;

• Security issues;

• Updates;

• Third-party service interruptions; or

• Circumstances outside our reasonable control.

We may change or update website functionality from time to time.

These provisions do not affect your rights in relation to an existing purchase.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded;

• Fraud or fraudulent misrepresentation;

• Breach of statutory consumer rights where such rights cannot lawfully be limited; or

• Any other liability that cannot be excluded or restricted under applicable law.

If you are a consumer, we are responsible for losses that are a foreseeable consequence of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that are not reasonably foreseeable, except where applicable law provides otherwise.

If you use products or our website primarily for business purposes rather than as a consumer, different legal rules may apply.

26. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law.

Such events may include serious transport disruption, natural disasters, widespread communications failures, governmental restrictions or other circumstances that we could not reasonably prevent.

If such an event materially affects an order, we will take reasonable steps to inform affected customers and minimise disruption.

Your statutory rights relating to delivery, cancellation or refunds remain unaffected.

27. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our business or website;

• Changes to our services;

• Changes to Shopify functionality;

• Changes in applicable law or regulation; or

• Operational or security requirements.

Updated Terms will be published on rawdenimax.shop with a revised “Last updated” date where appropriate.

Changes will not retrospectively remove statutory rights or contractual rights that have already arisen in relation to an existing order.

28. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce that provision later.

Any waiver will apply only to the particular circumstances in which it is given.

30. Governing Law and Disputes

These Terms and contracts made through rawdenimax.shop are subject to applicable UK law.

If you are a consumer resident in the United Kingdom, nothing in these Terms deprives you of mandatory consumer protections available under the laws applicable to you.

Any dispute may be brought before a court that has jurisdiction under applicable law.

Nothing in these Terms is intended to improperly restrict a consumer's legal right to bring proceedings in a court available to them under applicable law.

Before commencing formal proceedings, we encourage customers to contact us so that we can attempt to resolve the matter directly.

Please contact:

info@rawdenimax.shop

31. Entire Agreement

These Terms, together with our applicable store policies and the information presented to you as part of your order, form the terms governing your use of our store and purchases from us, subject to mandatory legal rights.

No provision of these Terms is intended to override any right that cannot lawfully be excluded or restricted.

32. Contact Information

For questions about these Terms, an order or your use of rawdenimax.shop, please contact:

rawdenimax.shop
Email: info@rawdenimax.shop

We will review customer enquiries and provide assistance as reasonably appropriate.