Shipping policy
Thank you for shopping with rawdenimax.shop.
We are committed to providing customers with clear and transparent information about order processing, shipping and delivery. This Shipping Policy explains the shipping arrangements that apply to orders placed through rawdenimax.shop.
If you have any questions about your order or delivery, please contact us at:
Email: info@rawdenimax.shop
1. Free Standard Shipping
All orders placed through rawdenimax.shop qualify for FREE standard shipping.
There is no standard shipping charge added to your order.
Unless clearly stated otherwise before you complete your purchase:
Standard Shipping Cost: £0.00
We believe customers should be able to see the full cost of their purchase clearly before placing an order, and we do not add a standard delivery fee after checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 days
The delivery timeframe begins after your order has been successfully confirmed.
We aim to deliver orders within this stated timeframe. The estimated delivery period includes the normal time required to prepare, dispatch and transport your order to the delivery address provided during checkout.
Where circumstances outside our reasonable control cause a delay, we will take reasonable steps to assist affected customers.
Your statutory rights regarding delayed delivery are not affected by this policy.
3. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order confirmation carefully.
You are responsible for ensuring that the information provided when placing your order is accurate, including:
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Your full name;
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Delivery address;
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Postcode;
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Email address;
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Telephone number where requested; and
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Products and quantities ordered.
If you notice an error, please contact us as soon as possible at:
We will make reasonable efforts to correct information before an order is dispatched, but changes cannot be guaranteed once fulfilment or shipping has begun.
4. Order Processing
Orders are reviewed and prepared for shipment after successful order confirmation and payment authorisation.
Processing may include:
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Order verification;
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Payment verification;
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Product preparation;
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Packing;
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Shipping documentation; and
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Transfer to the appropriate delivery carrier or logistics provider.
Our stated 15–20 day estimated delivery timeframe is intended to represent the overall expected delivery period rather than requiring customers to add a separate processing period to the stated delivery estimate.
5. Dispatch Confirmation
Where available, we may send a dispatch or shipping confirmation after an order has entered the delivery process.
The confirmation may include information such as:
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Order number;
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Shipment status;
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Carrier information; and
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Tracking information, where tracking is available.
Not every delivery service provides continuous tracking updates at every stage of transit.
6. Tracking Your Order
Where tracking is available for your shipment, tracking information may be provided by email or through available order-status features.
Tracking information can sometimes take a short period to update after a parcel has been handed to a carrier.
If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, please contact:
Please include your order number so that we can review the shipment.
7. Delivery Address
Orders will be delivered to the delivery address supplied during checkout.
Please ensure that your delivery address is complete and accurate before submitting your order.
rawdenimax.shop cannot guarantee that an address can be changed after an order has been dispatched.
If you need to request an address correction, contact us immediately at:
Where possible, we will attempt to update the address before dispatch.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the delivery information supplied by the customer is materially incorrect or incomplete, the parcel may be returned, delayed or otherwise affected.
If a parcel is returned to us because of an address problem, please contact us so that we can determine the appropriate next steps.
Nothing in this section limits any statutory consumer rights that apply where a delivery problem was caused by us or by a carrier acting on our behalf.
9. Delivery Attempts
Depending on the carrier and delivery location, a delivery provider may:
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Deliver the parcel directly to the recipient;
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Leave the parcel in an authorised safe location;
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Deliver it to an authorised neighbour where permitted;
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Attempt redelivery; or
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Direct the recipient to an appropriate collection location.
Any delivery arrangement will be subject to the carrier's available delivery procedures and applicable law.
Customers should follow any legitimate delivery instructions or notifications provided in relation to their shipment.
10. Multiple Packages
In some circumstances, an order containing multiple products may be shipped in more than one parcel.
As a result:
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Parcels may arrive separately;
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Tracking numbers may differ; and
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Individual parcels may be delivered on different days.
If part of your order arrives before the remainder, this does not necessarily mean that items are missing.
If the full order has not arrived within the applicable delivery period, please contact:
11. Delivery Delays
Although we aim to deliver all orders within our estimated 15–20 day delivery timeframe, occasional delays may occur.
Possible causes may include circumstances such as:
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Carrier disruption;
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Severe weather;
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Transport disruption;
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High seasonal shipping volumes;
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Public emergencies;
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Customs or border processing where applicable;
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Incorrect delivery information;
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Security or fraud-prevention checks; or
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Other circumstances outside our reasonable control.
If we become aware of a material delay affecting your order, we will take reasonable steps to address the situation.
The existence of circumstances outside our control does not remove any statutory rights you may have under applicable UK consumer law.
12. UK Delivery Rights
Where UK consumer law applies, goods must be delivered within the delivery period agreed with the customer.
Our stated standard estimated delivery timeframe is 15–20 days.
Where no specific delivery period has been agreed, applicable UK consumer law may require delivery without undue delay and, generally, no later than 30 days after the contract is entered into.
Nothing in this Shipping Policy is intended to reduce or exclude those statutory rights.
13. What Happens if an Order Is Late?
If your order has not arrived within the stated delivery timeframe, please contact us at:
Please provide your order number.
We will review the available delivery information and, where appropriate:
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Check the shipment status;
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Contact or obtain information from the carrier;
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Provide available delivery information;
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Assist with a delayed shipment; or
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Take other appropriate action according to the circumstances.
Where applicable law gives you the right to cancel an order because of a delivery failure or material delay, nothing in this policy prevents you from exercising that right.
14. Time-Essential Deliveries
If delivery by a particular date is essential to you, you should ensure that any specific delivery commitment offered by us is expressly agreed before placing reliance on that date.
Our normal delivery estimate is 15–20 days.
Where delivery by a particular date forms an essential part of the contract, your rights if that deadline is missed will be determined in accordance with applicable UK consumer law.
15. Lost Parcels
If tracking indicates an unusual delay or you believe that your parcel has been lost in transit, contact us at:
We may need to investigate the shipment with the relevant delivery provider.
Where goods are sent using a carrier arranged by us, responsibility for the goods generally remains with us until they come into the physical possession of you or another person identified by you to receive them, subject to applicable law.
If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with your legal rights and the circumstances of the order.
16. Damaged Parcels or Products
If your parcel or products arrive damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the problem; and
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Photographs of the damage where reasonably available.
Photographs can help us assess the issue more efficiently, but requesting photographs does not remove or restrict your statutory consumer rights.
Faulty, damaged, incorrect or misdescribed products are also covered by our Return and Refund Policy and applicable UK consumer law.
17. Incorrect or Missing Items
Please check your order after delivery.
If you receive:
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The wrong product;
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An incorrect quantity; or
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An order with an item missing,
please contact:
We will review the order and provide an appropriate solution based on the circumstances.
18. Risk During Delivery
Where we arrange delivery to a consumer, goods generally remain at our risk until they are physically received by:
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The customer; or
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A person identified by the customer to receive the goods.
We do not transfer the normal risk of loss or damage in transit to the customer merely because the parcel has been dispatched.
This section is subject to applicable provisions of the Consumer Rights Act 2015.
19. Returns Are Covered Separately
This Shipping Policy deals primarily with delivery of orders to customers.
Returns following delivery are governed by our Return and Refund Policy.
Eligible UK consumers may have statutory rights to cancel certain online purchases after delivery, as well as separate rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.
Please review our Return and Refund Policy for full information.
20. Refused and Unclaimed Deliveries
If a parcel is refused, not collected or otherwise returned to us, please contact:
We will review the circumstances of the return and determine the appropriate refund, redelivery or other remedy.
Any action taken will be subject to applicable statutory consumer rights.
We will not impose terms that unlawfully remove a customer's right to a refund or other statutory remedy.
21. Free Shipping and Refunds
Because our standard shipping charge is £0.00, customers do not pay a separate standard outbound shipping fee on qualifying orders.
Returns and the costs associated with sending products back are governed separately by our Return and Refund Policy and applicable UK law.
Where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract, your statutory rights remain unaffected.
22. Circumstances Outside Our Reasonable Control
Delivery may occasionally be affected by circumstances that we could not reasonably prevent or control.
Where this occurs, we will take reasonable steps to minimise the effect of the disruption and assist affected customers.
Nothing in this provision permits us to exclude liability or consumer remedies where doing so would be unlawful.
23. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Delivery arrangements;
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Carriers or fulfilment processes;
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Our services;
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Applicable laws or regulations; or
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Our business operations.
The version that applies to an order will be determined in accordance with applicable law and the information provided when the order was placed.
Changes made after an order is placed will not be used to retrospectively remove contractual or statutory rights that have already arisen.
24. Your Statutory Rights
Nothing in this Shipping Policy is intended to exclude, restrict or replace rights that consumers have under applicable UK law.
Where this policy conflicts with a mandatory statutory consumer right, the applicable statutory right will prevail.
This includes relevant rights under the Consumer Rights Act 2015 and applicable distance-selling consumer protection legislation.
25. Shipping Summary
For clarity, our standard shipping terms are:
Shipping Method: Standard Shipping
Shipping Cost: FREE (£0.00)
Estimated Delivery Time: 15–20 days
Customer Support: info@rawdenimax.shop
26. Contact Us
If you have questions regarding shipping, tracking, delivery delays, missing parcels or an existing order, please contact:
rawdenimax.shop
Email: info@rawdenimax.shop
Please include your order number where possible so that we can assist you more efficiently.
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