Refund policy

Thank you for shopping with rawdenimax.shop. We want customers to shop with confidence and we are committed to handling returns, cancellations, faulty goods and refunds fairly and in accordance with applicable UK consumer law.

This Return and Refund Policy applies to purchases made through rawdenimax.shop.

For questions about a return or refund, please contact us at:

Email: info@rawdenimax.shop

1. Your Right to Cancel an Online Order

If you are a consumer purchasing goods online, you generally have a legal right to change your mind and cancel your order without giving a reason.

You must inform us that you wish to cancel within 14 days after the day you receive the goods.

If an order contains multiple items delivered separately, the cancellation period generally begins when you receive the final item from that order.

After notifying us of your decision to cancel, you must send the goods back without undue delay and no later than 14 days after the day you informed us of the cancellation.

Your statutory cancellation rights are separate from any rights you may have where goods are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.

2. How to Request a Cancellation or Return

To notify us that you wish to cancel or return an order, email:

info@rawdenimax.shop

Please include, where reasonably available:

• Your full name;

• Your order number;

• The email address used to place the order;

• The item or items you wish to return; and

• A clear statement that you wish to cancel or return the relevant item or order.

You do not need to provide a reason when exercising a statutory right to cancel during the applicable cancellation period.

Once we receive your request, we will provide the appropriate return instructions and the correct return address.

Please contact us before sending a return so that we can provide the correct return destination. Contacting us for return instructions does not remove or restrict your statutory right to notify us that you are cancelling your order.

Sending goods to an address other than the return address provided by us may delay the processing of your return.

3. Condition of Returned Goods

You are entitled to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to the way you would normally examine goods in a physical shop.

Where possible, returned products should include any accessories, components and packaging originally supplied with them.

You are not required to keep an item completely untouched merely to exercise your statutory cancellation rights. However, we may make an appropriate deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to determine their nature, characteristics and functioning.

Your statutory rights relating to faulty or non-conforming goods are not affected by this section.

4. Return Shipping Costs for Change-of-Mind Returns

Where you exercise your statutory right to cancel because you have changed your mind, you will normally be responsible for the direct cost of returning the goods to us, unless:

• We have agreed to pay the return costs;

• We have agreed to collect the goods; or

• Applicable law requires us to bear the return costs.

We recommend using a reliable and trackable delivery service and retaining proof of postage until your return and refund have been completed.

Different rules apply where goods are faulty, damaged, not as described or otherwise fail to comply with your statutory rights.

5. Faulty, Damaged or Incorrect Goods

Under UK consumer law, goods supplied to consumers must meet applicable legal standards, including being:

• Of satisfactory quality;

• Fit for their intended purpose; and

• As described.

If an item you receive is faulty, damaged, incorrect, not as described or otherwise fails to meet applicable statutory requirements, please contact:

info@rawdenimax.shop

Please provide your order number and a description of the problem. We may ask for photographs or other reasonable information to help us understand and resolve the issue, but providing photographs does not remove any statutory rights you may have.

Where you validly reject faulty or non-conforming goods under UK consumer law, we will bear the reasonable costs of returning those goods.

Short-Term Right to Reject

Where applicable under the Consumer Rights Act 2015, consumers may have a short-term right to reject goods that fail to meet statutory requirements and obtain a refund. This right generally lasts for 30 days, subject to the circumstances and exceptions provided by law.

Repair or Replacement

Where the short-term right to reject has expired, or where you choose not to exercise it, you may be entitled to a repair or replacement where required by applicable law.

If repair or replacement is impossible, unsuccessful, cannot be completed within a reasonable time or would cause significant inconvenience, you may have further statutory remedies, which may include a price reduction or a final right to reject the goods.

Nothing in this policy limits or excludes any statutory rights available to you under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

6. Items Excluded from Change-of-Mind Cancellation Rights

Certain goods may be excluded from the statutory right to cancel where an applicable legal exception applies.

Examples may include:

• Goods made to your specifications or clearly personalised;

• Goods that are liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery;

• Sealed audio, video recordings or computer software that have been unsealed after delivery;

• Newspapers, periodicals or magazines, except certain subscription contracts; and

• Other products or services for which the statutory cancellation right does not apply under applicable law.

These exclusions relate to change-of-mind cancellation rights.

They do not remove your statutory rights if a product is faulty, damaged, not as described or otherwise fails to comply with applicable consumer law.

7. Refunds for Cancelled Orders

If you validly exercise your statutory right to cancel, we will reimburse payments received from you for the goods covered by the cancellation.

Where you paid an original delivery charge, we will also refund the cost of the least expensive standard delivery method offered by us where required by law.

If you selected a more expensive or premium delivery option, we are not required to refund the additional amount above the cost of our standard delivery service.

For returned goods, we may withhold reimbursement until:

• We have received the goods back; or

• You provide evidence that you have sent the goods back,

whichever occurs first, where permitted by law.

Subject to the above, refunds will be made without undue delay and within the applicable statutory timeframe.

For qualifying cancellation returns, this will generally be no later than 14 days after we receive the returned goods or receive acceptable evidence that they have been sent back, whichever occurs first.

8. Refund Method

Unless otherwise agreed with you, refunds will normally be issued using the same payment method used for the original transaction.

You will not be charged a fee by us solely for receiving a refund required under your statutory cancellation rights.

After we issue a refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.

If you believe a refund has been issued but has not appeared in your account, please contact your payment provider first where appropriate. You can also contact us at info@rawdenimax.shop for assistance.

9. Partial Refunds and Deductions

For a valid change-of-mind cancellation, we may reduce the amount refunded to reflect any reduction in the value of the goods caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

We will not make such a deduction merely because you have reasonably inspected an item in a way that would normally be permitted in a physical shop.

This provision does not permit us to reduce or deny statutory remedies for goods that are faulty or otherwise fail to conform to the contract.

10. Sale and Discounted Items

Products purchased during a sale, promotion or with a discount are not excluded from statutory consumer rights merely because they were sold at a reduced price.

Where applicable, the same statutory cancellation rights and rights relating to faulty or non-conforming goods apply to discounted products.

This does not apply where a legal exception to cancellation rights otherwise applies.

11. Exchanges

If you would like a different item, size or product, please contact us at info@rawdenimax.shop.

Where an exchange is not available, you may return an eligible item in accordance with this policy and place a new order for the preferred product.

Nothing in this section affects your statutory rights.

12. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

info@rawdenimax.shop

If we are able to stop the order before dispatch, we will process the cancellation accordingly.

If the order has already been dispatched, you may still exercise any applicable statutory cancellation rights after delivery in accordance with this policy.

13. Returning the Wrong Item

Please ensure that you return only products purchased from rawdenimax.shop.

We cannot accept responsibility for unrelated items accidentally included in a return parcel. If you believe you have sent an incorrect item to us, please contact info@rawdenimax.shop as soon as possible.

14. Proof of Purchase

We may reasonably request proof that the goods were purchased from rawdenimax.shop before processing a return, repair, replacement or refund.

Proof of purchase may include an order confirmation, order number, payment record or other reasonable evidence showing that the item was purchased from us.

15. Your Statutory Rights

This Return and Refund Policy is intended to operate alongside your legal rights as a consumer.

Nothing in this policy is intended to exclude, restrict or replace rights that cannot lawfully be excluded or restricted under applicable UK consumer protection law, including rights arising under the:

• Consumer Rights Act 2015; and

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If any part of this policy conflicts with a mandatory consumer right that applies to your purchase, the applicable statutory right will prevail.

16. Contact Us

For cancellations, returns, refunds, faulty products or questions about this policy, please contact:

rawdenimax.shop
Email: info@rawdenimax.shop

We will review your request and provide the appropriate return or refund instructions based on the circumstances of your order and your applicable consumer rights.